greetings!
i would just like to ask what does Dead, Dead Avg, Customer and Customer Avg in Agent Performance Detail in Agent Reports mean?
TIA
Vicidial Reports
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Vicidial Reports
by lanerfy11 » Thu Oct 01, 2015 3:09 am
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Re: Vicidial Reports
by mflorell » Thu Oct 01, 2015 5:49 am
DEAD = amount of time agent remained in the talk screen after the customer hung up the call
DEAD AVG = average of DEAD time spread across all calls taken by agent
CUSTOMER = actual talk time with the customer
CUSTOMER AVG = average of CUSTOMER time spread across all calls taken by agent
DEAD AVG = average of DEAD time spread across all calls taken by agent
CUSTOMER = actual talk time with the customer
CUSTOMER AVG = average of CUSTOMER time spread across all calls taken by agent
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