vicidial.org

Dear Team,

As i am making manual dial the call is sometime search through 998 list and some time it search all the list which is active in camp.
---------------------------------------------------------
Below is my camping setting:

Manual Dial List ID:998
Manual Dial Filter:None [Since i dont want to filter number]
Manual Dial Search Checkbox:None
Agent Lead Search Method:List
---------------------------------------------------------
Below is my vicidial version:
VERSION: 2.10-449a
BUILD: 140817-0928
© 2014 ViciDial Group


If i remove checkbox from Search Existing Leads and do manual dial then it insert new lead in list id 998 but that number is already there in list id 998.

But i want setting as whenever i will do manual dial then the call should search for existing lead in 998 list id and if not found it should insert new lead id against that number in list id 998..

So please help me to solve the problem.

upgrade to the latest svn/trunk. We have new options available for this.

nithack wrote:Dear Team,

As i am making manual dial the call is sometime search through 998 list and some time it search all the list which is active in camp.
---------------------------------------------------------
Below is my camping setting:

Manual Dial List ID:998
Manual Dial Filter:None [Since i dont want to filter number]
Manual Dial Search Checkbox:None
Agent Lead Search Method:List
---------------------------------------------------------
Below is my vicidial version:
VERSION: 2.10-449a
BUILD: 140817-0928
© 2014 ViciDial Group


If i remove checkbox from Search Existing Leads and do manual dial then it insert new lead in list id 998 but that number is already there in list id 998.

But i want setting as whenever i will do manual dial then the call should search for existing lead in 998 list id and if not found it should insert new lead id against that number in list id 998..

So please help me to solve the problem.

Hey there bud,

In order to achieve the functionality you are looking for change the "Agent Dial Search Checkbox" option to "Selected_LOCK" to prevent agents from un-checking the search feature.

Otherwise, sounds to me like you have it working properly--you just need to have the "search existing leads" box checked.