Greetings!
I would just like to ask about the dropped percent in Real-Time Report.
why is the DROPPED PERCENT calculated by the DROP CALLS over the ANSWERED CALLS?
isn't it supposed to be the DROP CALLS over the CALLS TODAY?
[img=http://s16.postimg.org/4uhgjuzwx/Capture.jpg]
hoping for your kind response. thank you.
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Dropped Percent in Real-Time Report
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Dropped Percent in Real-Time Report
by lanerfy11 » Fri Oct 16, 2015 4:00 am
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Re: Dropped Percent in Real-Time Report
by mflorell » Fri Oct 16, 2015 5:38 am
It is calculated that way because that is based upon the FTC's legal requirement for Dropped Calls calculation.
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