Dear Team,
How to detect Answering Machine and dispos of from system without sending it to agent.
And also please let me know how much accurate it will be.
Below is the configuration:
Asterisk Version:Asterisk 1.8.23.0-vici
Vicidial Version:VERSION: 2.12-514a
Answering Machine Detection
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Answering Machine Detection
by nithack » Sun Jan 31, 2016 12:24 pm
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Re: Answering Machine Detection
by mflorell » Sun Jan 31, 2016 8:18 pm
The built-in AMD is only 70% accurate, and will have 30% false-positives. That means that 30% of the humans that answer, it will code as answering machines. We generally don't recommend anyone use it.
There is a paid-for option in the Sangoma CPD proxy server, but it is complex to install and configure and the cost is not insignificant.
There is a paid-for option in the Sangoma CPD proxy server, but it is complex to install and configure and the cost is not insignificant.
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