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losing informations's customer
Posted:
Thu Mar 24, 2016 9:47 amby Yassinelpdt
Hello Matt and Vicidial Family,
I have a problem at the interface agent, when the agent notes the information provided by the customer during the call on the field comments , and qualifies this call ,when he trying to call this same number ,he don't find the information noted on this field , normally we must find what the agent noted in the field comments ?!
please help me to fix that problem,
Best Regards,
Asterisk 1.4.39.1-vici
goautodial VERSION: 2.4-309a
Re: losing informations's customer
Posted:
Thu Mar 24, 2016 11:54 amby mflorell
The version of Vicidial you are using is very old and has a lot of bugs in it. I would recommend upgrading to the newest version.
Re: losing informations's customer
Posted:
Thu Mar 24, 2016 12:13 pmby Yassinelpdt
Hi mflorell
first thnaks for reponse, i will upgrad the version later ,but can you tell how can i do to fix that probleme please ?
Best Regards,
Re: losing informations's customer
Posted:
Thu Mar 24, 2016 1:10 pmby mflorell
I would suggest upgrading, there have been hundreds of changes and hundreds of bug fixes in the last several years. This may be one that is already fixed.
Re: losing informations's customer
Posted:
Fri Mar 25, 2016 6:11 amby Yassinelpdt
Ah ok, so i will do the upgrading now, thanks a lot mflorell
Re: losing informations's customer
Posted:
Wed Oct 19, 2016 1:46 amby JayZapata
Hello everyone!
I am having the same challenges with what was mentioned below, please help. Thanks!: I am using VERSION: 2.12-496c
[quote="Yassinelpdt"]Hello Matt and Vicidial Family,
I have a problem at the interface agent, when the agent notes the information provided by the customer during the call on the field comments , and qualifies this call ,when he trying to call this same number ,he don't find the information noted on this field , normally we must find what the agent noted in the field comments ?!
please help me to fix that problem,
Best Regards,