vicidial.org

Hi to all,
In an inbound campaign I would like to transfer the call to a callmenu with 3 questions to verify the customer satisfaction, Is it possible to accomplish this?
I have goautodial 3.3, Vicidial VERSION: 2.7-401a BUILD: 130508-2256 asterisk 1.8.23

Are you asking for a 3 question survey for inbound calls? Or a 3 question survey at the end of outbound calls? Or something in between or different?

All are possible, but not within the standard Vicidial web gui. Customization required.

We usually do this by having the agent transfer the call to an in-group that drops immediately to a Call Menu.

Ok I successfully configured the transfer to the callmenu, but Is there a way from the callmenu to know what is the agent who answered the call ?

No, but if there was, what would you do with that information in a Call Menu?

I use the callmenu for a survey, using an agi I register the answer in a database.
Having the agent I will have a statistical report regarding the agent, Can I using the dialplan set a channel variable before transfer the call to the callmenu ?

for example I have this in my dialplan before passing the call to the callmenu:

Executing [990009*pesquisa**24**0721494*agent001**@default:2] AGI("SIP/068339-0000001b", "agi-VDAD_ALL_inbound.agi|CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1")

How Can I extract the agent001 value ?

There is already a built-in function to tie the Call Menu response to a the lead the call came from, you don't need to write another AGI script to do that.

Yes, there are channel variable options you can use. Take a look at the agi-set_variables.agi script.

Thank you very much for the help resolved using the agi-set_variables.agi script and the variable user.
Bye