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report Wrong
Posted:
Mon Aug 08, 2016 2:57 pmby rramdial
Hi i'm seeing all report showing AGENT TIME wrong, can you say whats causing that?
Re: report Wrong
Posted:
Mon Aug 08, 2016 8:20 pmby mflorell
Not really, you aren't giving us enough information to help you.
admin.php version and build?
Installation method?
What does "wrong" mean exactly?
Which specific reports?
Over what time period?
What kind of campaign are you running?
Etc.....
Re: report Wrong
Posted:
Tue Aug 09, 2016 8:37 amby rramdial
HI, i'm viewing the Agent Performance Detail and Team Performance Detail and the agent Hours are wrong, we are dialing 8hrs daily and the report showing 9 and 10 hrs per agent daily.
we are doing outbound calling.
VERSION: 2.8-408a
BUILD: 130711-2208
Re: report Wrong
Posted:
Tue Aug 09, 2016 10:43 amby mflorell
We really don't support code that is over 3 years old, given that it has been altered dozens of times since then, and several of the calculations have changed since then. I would first suggest upgrading to the latest svn/trunk code and then see if the issue still exists.
Re: report Wrong
Posted:
Tue Aug 09, 2016 11:25 amby rramdial
ok thanks, will update and try again.