vicidial.org

Hello,

I have an idea to do better on my 'VICI'.

Every hour the Hopper load LIVE CALLBACKS but at the end of 4 hours work, first part time of work they close at 13:00 o'clock.
The hopper calls the CALLBACKS but at this time agent do to PAUSE or LOG OUT the system agent. And that calls do to DROP because there are no live waiting agent.
This lead go from CALLBK to DROP, but me interesed to not disturb this lead again from LEAD RECYCLING to calls DROP. Because this was callback on group.

I want to divert the time of callback at 13:00 o'clock and at the end of work 18:00 o'clock, have any IDea

Hello,
Any ideas?
I have change the order html code on agc/vicidial.php

Code: Select all

   <?php echo _QXZ("Minutes:"); ?>
    <select size="1" name="CBT_minute" id="CBT_minute">
   <option>05</option>
   <option>00</option>
   <option>10</option>

You can see the first option minute now is 05, and all ANYONE CALLBACKS will be at minute 05.
I think that may relocate with 05 minutes function of the ANYONE CALLBACKS of loading IN hopper.