DID
Posted: Tue Aug 29, 2017 11:44 amVERSION: 2.14-621a
BUILD: 170717-1444
© 2017 ViciDial Group
If I have a DID Route set to Agent. Does the ingroup agentdirect even need to be used? Can I put "NONE" for both the Route setting and In group ID? If this is the case, is there any advantage to route a call thru the agentdirect ingroup and then to the agent?
Thanks
Kennow
BUILD: 170717-1444
© 2017 ViciDial Group
If I have a DID Route set to Agent. Does the ingroup agentdirect even need to be used? Can I put "NONE" for both the Route setting and In group ID? If this is the case, is there any advantage to route a call thru the agentdirect ingroup and then to the agent?
Thanks
Kennow