vicidial.org

Pretty new to ViCiDial and I have run into an issue I am hoping someone can assist with.

I have 2 campaigns that share the same set of pause codes. However when I pull an agent performance report it doesn't show time for one of the groups. I can see agents in the pause status in the real-time report. Is something not configured correctly?

admin.php version and build?

What is the "Agent Pause Codes Active" setting set to in each of the campaigns?

Version: 2.14-597a Build 170304-1355

Set to 'force' on both campaigns.

Confusing part is that it seems to be specifically 1 pause code time not being tracked.

I would recommend upgrading to a more recent svn/trunk version, we've fixed some logging issues since then, not sure that would be the issue, but it's a place to start.