Page 1 of 1
INbound and Outbound calls go into same agent same time
Posted:
Wed Nov 15, 2017 5:08 pmby macaruchi
Hi!
I have one campaing dialing manual and blended sometimes the same agent receive an inbound call when it is in outbound call
Any cluees where can I start to solve this issue ?
Thks
Re: INbound and Outbound calls go into same agent same time
Posted:
Wed Nov 15, 2017 8:37 pmby mflorell
vicidial.php version and build?
Re: INbound and Outbound calls go into same agent same time
Posted:
Wed Nov 15, 2017 10:29 pmby macaruchi
VERSION: 2.12-565a
BUILD: 160827-0917
Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
32GB ram
8 core
Re: INbound and Outbound calls go into same agent same time
Posted:
Thu Nov 16, 2017 6:10 amby mflorell
I would suggest upgrading to the latest svn/trunk. We have made a lot of changes to help prevent this issue earlier this year.
Re: INbound and Outbound calls go into same agent same time
Posted:
Mon Nov 27, 2017 6:10 pmby macaruchi
I updated my vicidial but I am getting 2 calls at same time yet.
This happens when I take call MAN_INBOUND. I am gonna test in predictive mode
Any ideas to avoid this ?
VERSION: 2.14-640a
BUILD: 171114-1100
Version: 2.14b0.5
SVN Version: 2858
Re: INbound and Outbound calls go into same agent same time
Posted:
Mon Nov 27, 2017 8:14 pmby mflorell
Turn on Agent Screen Debug Logging in System Settings, then you'll be able to see everything that is going on with the agent screen when this happens.
How frequently is this happening?