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Multiple Call Dispositions Requirements
Posted:
Fri Dec 15, 2017 10:04 amby ZeeTech
We have requirement to select multiple call disposition, can we manage it in vici?
VERSION: 2.12-541a BUILD: 160306-1053
Asterisk 1.8.23.0-vici, libpri-1.4.15 with DAHDI Version: 2.11
Dell R720 – No additional hardware.
Re: Multiple Call Dispositions Requirements
Posted:
Fri Dec 15, 2017 10:48 amby blackbird2306
Do you mean you want to select e.g. 2 statuses for one lead at the same time? Something like "SALE" and "XFER" at disposition screen? It's not clear for me what you mean.
Re: Multiple Call Dispositions Requirements
Posted:
Thu Dec 28, 2017 7:52 amby ZeeTech
Yes, our call flow requires that agent select multiple call disposition code, like "Sales" & "Follow-up" etc
Re: Multiple Call Dispositions Requirements
Posted:
Thu Dec 28, 2017 8:03 amby mflorell
We have had clients do this using external systems, then just choosing the one main disposition to stay within the VICIdial system. But VICIdial only has space for one status per call entry and only one current status per lead.
Re: Multiple Call Dispositions Requirements
Posted:
Thu Jan 04, 2018 10:08 amby blackbird2306
Another way around this is defining your own special statuses for all logical combinations you need like for example:
The Status must be 1-6 characters in length, the description must be 2-30 characters in length
Status: SALEXF
DESCRIPTION: Sale + Call Transferred
or
Status: SALEFO
DESCRIPTION: Sale + Follow-up
and so on...