On-hook Agent Blind Transfer issue

[krishnakeshwar]

Hi Team,

Greetings.

We are facing issue while transferring call through blind transfer from agent1 to agent2. only softphone ringing on agent2, call not landing on agent desk. Both Agent is using on-hook mode.
"Dial With Customer" is working perfectly without any issue.


Below is my Vicidial Details :

VERSION: 2.12-502a
BUILD: 150728-1048
OS : CentOS 6

Many thanks

[mflorell]

Please provide step-by-step instructions for exactly how these agents are receiving calls and how you are attempting to perform these transfers.