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by muyousif » Wed May 09, 2018 3:17 am
Hi,
Can you please let me know how abandon calls are calculated in these two mentioned reports.. we are getting different stats in both and causing issues for us.
AST_CLOSERsummary_hourly.php (280 abandon calls)
AST_inbound_daily_report.php (117 abandon calls) .. although vicidial_closer_log table shows only 117 calls as abandon term reason.
https://pasteboard.co/HklIvuK.jpg
ttps://pasteboard.co/HklIHPu.jpg
ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
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muyousif
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by muyousif » Thu May 10, 2018 7:28 am
Any idea please?
ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
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muyousif
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- Posts: 119
- Joined: Wed May 14, 2014 5:29 am
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