Different stats for Abandon calls
Posted: Wed May 09, 2018 3:17 amHi,
Can you please let me know how abandon calls are calculated in these two mentioned reports.. we are getting different stats in both and causing issues for us.
AST_CLOSERsummary_hourly.php (280 abandon calls)
AST_inbound_daily_report.php (117 abandon calls) .. although vicidial_closer_log table shows only 117 calls as abandon term reason.
https://pasteboard.co/HklIvuK.jpg
ttps://pasteboard.co/HklIHPu.jpg
Can you please let me know how abandon calls are calculated in these two mentioned reports.. we are getting different stats in both and causing issues for us.
AST_CLOSERsummary_hourly.php (280 abandon calls)
AST_inbound_daily_report.php (117 abandon calls) .. although vicidial_closer_log table shows only 117 calls as abandon term reason.
https://pasteboard.co/HklIvuK.jpg
ttps://pasteboard.co/HklIHPu.jpg
