vicidial.org

Hello,

I have installed VICIBOX - Version - VERSION: 2.14-632a, BUILD: 170930-0853. Currently we are dialing numbers using Mobile Phone. We have got Eternity Matrix GE GSM device of 8 ports (32 sim cards) which I want to get integrated with Vicibox.

I have couple of question here -

1. Do we need to have router as mediator so that these 2 devices can talk to each other or switch is enough. Currently, I have switched which is connected to dialer and callers system through which dialer is accessed.
2. Do I need to have Lan cables cross crimped or straight crimped cables can take care for connecting these 2 devices.
3. Do we need to configure this device creating SIP account in dialer or it needs to get connected as peer to peer, in both the cases, What is the setting in both (Matrix and VICIBOX) to talk to each other.

I checked all the possible forums and blogs, but unable to connect to both of them.

Your kind help is highly appreciated. Thanks in advance for reading this and replying.

Do let me know if you need any further information on this. I am unable to provide much information as of now, as matrix is just powered. I can see light blinking in master card and the power light. Nothing is configured anywhere. Its completely raw.

Regards
Jitesh Gala

Hello Team,

Please help me on this.

Hi Team,

Please help on this.

Sorry, I have never heard of that device, and I'm betting most others who often help people on the forums haven't either, which is why nobody has commented.

Its Matrix Eternity GE GSM

galajits@gmail.com wrote:Its Matrix Eternity GE GSM

Gateway license include?

Matrix:-
create sip trunk with peer to peer mode (add vicidial server ip to matrix trusted ip tables)

VICIDIAL:-
add trunk in vicidial carrier
[ABC]
disallow=all
allow=ulaw
allow=alaw
type=peer
context=trunkinbound
host=192.168.X.XXX (IP OF MATRIX GATEWAY Device)
nat=no


_____________________________
Dialplan:-
exten => _1X.,1,Set(CALLERID(num)=XXXXXXXXXX)
exten => _1X.,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _1X.,3,Dial(SIP/${EXTEN:1}@ABC,,tTo)
exten => _1X.,4,Hangup

Set campaing Dial Prefix: 1

Thanks Manish.

Gateway license include?. Yes it does.

Matrix:-
create sip trunk with peer to peer mode (add vicidial server ip to matrix trusted ip tables)
I tried this setting but don't work. What setting our configuration I do in Matrix GE to talk with dialer

Hello,

Try this: exten => _1X.,3,Dial(SIP/ABC/${EXTEN:1},,tTo)
Put the Asterisk logs here

Good luck

Rogger Faioli
Gosat.org

it shows the below error in Asterisk

[Jul 23 18:51:29] NOTICE[900]: chan_sip.c:29904 sip_poke_noanswer: Peer 'ABC' is now UNREACHABLE! Last qualify: 0

galajits@gmail.com wrote:it shows the below error in Asterisk

[Jul 23 18:51:29] NOTICE[900]: chan_sip.c:29904 sip_poke_noanswer: Peer 'ABC' is now UNREACHABLE! Last qualify: 0

Did you verify that the server can ping the Gateway? I see earlier where you were expected to add the IP of the vicidial server as a trusted IP.

Yes. I am able to ping my matrix and dialer device

Matrix IP
C:\Users\main>ping 192.168.1.101

Pinging 192.168.1.101 with 32 bytes of data:
Reply from 192.168.1.101: bytes=32 time<1ms TTL=64
Reply from 192.168.1.101: bytes=32 time<1ms TTL=64
Reply from 192.168.1.101: bytes=32 time<1ms TTL=64
Reply from 192.168.1.101: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Dialer IP
C:\Users\main>ping 192.168.1.102

Pinging 192.168.1.102 with 32 bytes of data:
Reply from 192.168.1.102: bytes=32 time<1ms TTL=64
Reply from 192.168.1.102: bytes=32 time<1ms TTL=64
Reply from 192.168.1.102: bytes=32 time<1ms TTL=64
Reply from 192.168.1.102: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping reply from dailer to matrix

login as: root
root@192.168.1.102's password:
Last login: Mon Jul 23 19:37:09 2018 from 192.168.1.59
To configure the LAN settings type:

- ViciBox v.8.0.1
VICIBOX-8:~ # ping 192.168.1.101
PING 192.168.1.101 (192.168.1.101) 56(84) bytes of data.
64 bytes from 192.168.1.101: icmp_seq=1 ttl=64 time=0.357 ms
64 bytes from 192.168.1.101: icmp_seq=2 ttl=64 time=0.275 ms
64 bytes from 192.168.1.101: icmp_seq=3 ttl=64 time=0.390 ms
64 bytes from 192.168.1.101: icmp_seq=4 ttl=64 time=0.349 ms
64 bytes from 192.168.1.101: icmp_seq=5 ttl=64 time=0.375 ms
^C
--- 192.168.1.101 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 3998ms
rtt min/avg/max/mdev = 0.275/0.349/0.390/0.041 ms


Also I added dialer IP address in trusted IP table in matrix

OK: So "networking" access is verified. Now for SIP access. How/where did you add the Vicidial server as an authorized IP? I don't see any response to my request for that confirmation ... so I've stepped it up a bit since you've ruled out "networking", in theory.

As I don't have any firewall installed. dialer and Matrix are connected via 8port normal switch of dlnk. In Matrix, I have a option where I entered vicidial server IP address (192.168.1.101).

However when I see sip show registry, it shows nothing is registered.

UNREACHABLE is not about "registration". It means that no response was received when sending a keepalive/options packet. So: Networking works. Packets should be getting to the gateway, but the gateway is not responding. WHY it's not responding is the issue. If you've added the vicidial server in the only (Unnamed?) location you can find, then you need to find out how to initiate this from the other side. Perhaps you can put the Vicidial server into the gateway as a place to send calls without registration?

What is the response to the registration attempt in the Vicidial server? (I suspect "none", of course, as UNREACHABLE is a likely indicator that your vicidial server is being ignored ... but not necessarily).

There is no gateway or any other firewall/router connected between Vicidial and Matrix. All I have is a D Link Switch through which these 2 are connected in LAN. No Internet access to any caller. Where should I define this gateway in Vicidial and in Matrix. I have added Vicidial IP address (192.168.1.102) in trusted IP on Matrix.

If you're getting UNREACHABLE, matrix doesn't return the packet or asterisk is not getting them or ignoring them. This could also (obviously) be because matrix didn't receive the packets in the first place. Without direct knowledge of how to configure a sip account in matrix, I can't really be of further use. "Trusted" is a bit vague. That could be only a small part of networking and unrelated to SIP connections. It's all required. Network must be connected, the SIP engine must accept packets and return them.

It *is* possible to make calls with a system that does not return "qualify" packets. But it would be the first one I've seen personally.

How do I fix this? Please someone help me.

galajits@gmail.com wrote:How do I fix this? Please someone help me.

have you configured matrix to send calls to the vicidial system? Is there a page on the matrix interface to allow such a thing? Have you contacted matrix for standard "asterisk" configuration?

Yes William, I spoke to them. But all they told is we dont know anything about Vicidial. You need to get in touch with Vici Support. If you are getting response from Matrix IP via ping, which means, its working. While I know that should not be the case as without any settings, we cannot make it work. But through forums of matrix, I have done the settings. But no go.

About place to send call from martix to vicidial, Will share the screenshots of matrix page in sometime.

Then don't talk about Vicidial. This box isn't interacting with Vicidial. It's interacting with Asterisk. Have them walk you through Asterisk integration, talk to us after that's done. If it doesn't work with asterisk, it's not SIP and you need your money back.

can you post some screenshots of your matrix gateway , were you can see the option called sip trunk in your gateway.

Hey Striker, Thanks for replying and sorry for this huge long delay. I am back from holidays.... . I am posting some attachments which you can refer and help get this running.. I have reset the entire device back to factory default.

Please help me which setting to do where.

https://imgur.com/a/A5yb7qF

Let me know if you need any more info/screenshot.

Regards
Jitesh Gala

The SIP Extension Settings window appears to be meant as a place to create an account for registration. After creating the account, you can either register a VOIP phone to that account or create a carrier in admin->servers with the appropriate (matching) entry in the "Registration" field. Then you need to make whatever other configuration entries are needed to allow that "SIP Extension" to make/take calls (which doesn't appear to be shown here, unless that is related to the "hardware slot" range shown in the General Parameters window).

The SIP Trunk Parameters window appears to be where you COULD just put in the IP of the Vicidial server to route calls to it and allow calls from it. You may, however, need to also include the user/pass fields thus allowing this field to register as a "Phone" (admin->Phones) or to an account in Admin->Carriers (which are technically the same thing).

And there should definitely still be a basic instruction set for how to connect this to an asterisk server with a generic example you could just "use" for proof it will work. In a manual or on a web site for the manufacturer.

I think I am doing something wrong with regards to network. Here is what I have done. Please correct me where I am going wrong. I need to join some networking class i think. I get reply for master card ip address which is 192.168.88.250, but I am unable to ping 192.168.88.253 (lan port of Matrix) and 192.168.88.254 (wan port of Matrix)


Router's Details -
Connection Type:PPPoE
Mi Account:DSC_childfoundation
IP address: 172.26.8.116
Subnet mask: 255.255.255.255
Default gateway: 103.87.164.13
DNS: 103.87.164.61 / 103.87.164.62

These IPs are by default given by our ISP guy

Vicidial Server -
IP - 192.168.88.27/255.255.255.0
Gateway - 192.168.88.103 (I found this gateway using ipconfig on my laptop. I checked on multiple pcs in the same lan, i got the same gateway).

Carrier settings -

Registration String - register => testcarrier:test@192.168.88.250:5060
[3301]
disallow=all
allow=ulaw
type=friend
username=3301
secret=3301
host=192.168.88.250
dtmfmode=rfc2833
context=trunkinbound

Globals String: TESTSIPTRUNK = SIP/3301

exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91999NXXXXXX,2,Dial(${TESTSIPTRUNK}/${EXTEN:2},,To)
exten => _91999NXXXXXX,3,Hangup


Local PC -

IP - 192.168.88.253/255.255.255.0
Gateway - 192.168.88.103

For Matrix Configuration, I have attached the screenshot.


In SIP Extension Settings, General Parameters, SIP Trunk Parameters etc window in enter the required details as asked by williams, but still not able to get through.

192.168.88.253 (lan port of Matrix) and 192.168.88.254 (wan port of Matrix)

Um ... lan and wan can't be on the same physical (or logical) network.

the entire point of a LAN is to segregate public from private. the outside IP is essentially "outside a wall" and nothing from outside the wall can get inside (entire point of the wall). anything on the inside (lan) would only be able to access the lan IP of the device, never the outside IP (wall again).

Just a quick question, Can peer to peer get configured with vicidial without any VOIP card.

galajits@gmail.com wrote:Just a quick question, Can peer to peer get configured with vicidial without any VOIP card.

Vicidial is not a PBX. Vicidial is a bunch of scripts that control Asterisk (and apache, mysql ... etc).

Asterisk is the PBX. Vicidial uses ANY trunks that Asterisk will provide. This includes VOIP cards (if they work with Asterisk) as well as SIP and IAX2 which DO NOT require any special hardware: Just networking.

Peer vs Friend or other such terms relate to authentication and permissions. These technical interactions don't determine "if" it will work, just what must be done to connect the trunk to Asterisk. Vicidial doesn't care about that at all.

Short answer: Yep.