need to show customer callerid id in tranfer in survey camp.

[rajnishs91]

Dear All,

I want to set customer caller id while transferring call to other TFN number in survey campaign . Please help


Thanks
Rajnish kumar

[mflorell]

What kind of transfer exactly?

Does your carrier allow for random Caller ID assignment on your outbound calls?

[rajnishs91]

Sorry for late reply.. Yes my carrier allow me for random callerid.

Survey call when customer press 1 call is getting transferred to another pbx system but i want that callerid should be same as customer callerid when my system about to transfer call to another pbx system

[mflorell]

You have to have the campaign drop to a CALLMENU, then use the "cm_cid_change.agi" script to alter the CallerIDnumber to the "CUSTOMER" before sending the call along to it's destination.