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Call count limit - Manual Dial
Posted:
Wed Sep 12, 2018 10:22 pmby osib
Hi
I am using VICIDIAL VERSION: 2.14-665a, BUILD: 180316-0751
Is there anyway we can set manual dial call count limit to a lead to certain x value so that a lead is not dialled more than x times on that campaign per day
Thank you
Re: Call count limit - Manual Dial
Posted:
Thu Sep 13, 2018 7:30 amby mflorell
There is just the Campaign setting for Call Count Limit in general, not one specifically for only manual dial attempts.
Re: Call count limit - Manual Dial
Posted:
Thu Sep 13, 2018 11:32 pmby osib
Hi Matt
I have Call Count Limit to 3 but leads seem to be dialing more that call count limit during manual calls which i can see in called_count
Am I missing something as Lead Recycling and Dial Status is not affecting this which I am certain but still dont know why being able to dial more than 3 times
Thank you
Re: Call count limit - Manual Dial
Posted:
Fri Sep 14, 2018 7:29 amby mflorell
It was designed for auto-dial use, and for dialing through the hopper. It was never designed to be a hard limit on all attempts to dial a specific phone number.