No voice on some desktop using webphone

[nithack]

Hi Team,
Vicidial VERSION: 2.14-5

These is hosted dialer and in some location we get voice properly and in some location no voice issue as we are using webphone.
Where we are facing issue when click on ( Call Agent Webphone ) we get Ring but no audio {you are the only person in conference}.
We are using USB headset.
Kindly help

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Is this all agents at one location = no sound, but all agents at another location = get sound? If so: Probably a firewall issue. Could be the firewall on the server or at the agent location. Be sure the agent location is not "double-natting" (ie: Local network inside another local network that has a router to the web).

4) Test with installed soft phones both SIP and IAX2 and see what your results. That test can be quite educational.