Vicidial wait time

[siva.ssk7]

HI,
Please explain about wait_time in "AGENT_PERFORMANCE_REPORT"

[williamconley]

time the agent spent waiting for calls. (IE: READY, but no call yet ... waiting, as opposed to IN CALL or PAUSED)

[siva.ssk7]

Hi, for example in predictive campaign all the leads has been dialed and there is no leads to dial agent is in ready state then wait time will be calculated or not

[williamconley]

even when there are leads to be dialed, there is often wait time between calls. sometimes only a few seconds, but sometimes much more. especially on servers with very few agents.

[siva.ssk7]

Im asking that if leads was dialed and dialable leads are 0 and agent is ready in this case wait time will be added or not

[williamconley]

of course it will. the agent IS waiting. if there are 0 leads and the agent is waiting, or if there are 1M leads and the agent is waiting, the agent is waiting. READY but no call = waiting. regardless of any other factors.