vicidial.org

Hi all,

We've been experiencing very low connection rates lately, so we did a test to dial phone numbers we own. The results were "Scam Likely" and "Spam Risk" showing as the caller ID.
How can we avoid this?
We are definitely not running a scam, so it's unfortunate it shows up like this.

Are there any "best practices" in this regard?

Thank you!

Chris

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Use your own actual phone number. Be sure your telco/VOIP company have properly registered the Caller ID Name. If you are dialing in Canada, you may also need to use the loopback dialing method for the caller id name field.

You has been impacted by SHAKEN / STIR caller ID authentication system. Make sure you re using a legitimate Caller ID that you own, because if you re doing CID spoofing is why Scam message is part of the CID.

Find more information here https://www.theverge.com/2019/6/6/18655 ... c-ajit-pai

ambiorixg12 wrote:You has been impacted by SHAKEN / STIR caller ID authentication system. Make sure you re using a legitimate Caller ID that you own, because if you re doing CID spoofing is why Scam message is part of the CID.

Find more information here https://www.theverge.com/2019/6/6/18655 ... c-ajit-pai

We buy dids from another carrier. How do we ensure that we are able to not be impacted by shaken/stir

Hi, for me, I usually search on the internet by using the DID before I purchase it.. with country code or without. Mostly it helps for me.