Hi ... my vicidial start story
Posted: Fri Feb 21, 2020 5:34 am
Hi guys.
Let me tell you on the first post. Unfortunately my English is not very good. That's why I get Google translate help. But this does not prevent me from joining a family like you. I hope I can express you myself correctly.
I have become a member of the forum yet. I am a Fullstack PHP developer. I made a business agreement with a new customer for a new project. Our project is Predictive dialer call center software. And the operation, maintenance, configuration, adjustments of this software.
I have never worked on Voip protocol, Asterisk and so on before. Customer Goautodial said he wanted it. I started the project exactly 1 month ago. After reading on Goautodial for 3-5 days, I installed it according to the instructions. Meanwhile I was reading VOIP, SIP, Asterisk, what is it. I was trying to figure out how it works.
But problems started. Although I installed the Goautodial 4 software in 1 hour, I could not make calls for about 10 days. Whatever I did was not happening. I was looking for the errors I received in the Goautodial forum and the Wiki document. Yes, many users like me had the same error. But I was jumping from topic to topic and I could not get a clear answer. (For example, some errors; agent login freeze error, Kamailio error, ssl error etc ...)
I was aware of Vicidial in this research and preliminary study.
My client also mentioned Vicidial sometime. But, "Vicidial is the infrastructure of the others. It was a very solid but very complex system."
Then I started researching the Vicidial site. I downloaded the manuals. I made readings for 1-2 days. I read very old topics in the forum. I found the source! This is what I was looking for. The titles below convinced me. I hope it will be recommended to new users next.
http://www.vicidial.org/VICIDIALforum/v ... +4#p119127
http://www.vicidial.org/VICIDIALforum/v ... +4#p138428
http://www.vicidial.org/VICIDIALforum/v ... +4#p137959
http://www.vicidial.org/VICIDIALforum/v ... 23#p135711
https://goautodial.org/boards/1/topics/3941
reddit.com/r/pakistanofficial/comments/85qyts/vicidial_vs_goautodial_which_one_is_the_best/
There is a team working for Goautodial. Yes, they make a lot of effort. But the versions are unstable. There are major updates. v2, v3, v.3, v4 .... As a software developer, such major changes are not good for me. Usability is difficult.
That's all for now. I will share the scenario I think of in the next post.
Greetings.
[edited broken links = williamconley]
Let me tell you on the first post. Unfortunately my English is not very good. That's why I get Google translate help. But this does not prevent me from joining a family like you. I hope I can express you myself correctly.
I have become a member of the forum yet. I am a Fullstack PHP developer. I made a business agreement with a new customer for a new project. Our project is Predictive dialer call center software. And the operation, maintenance, configuration, adjustments of this software.
I have never worked on Voip protocol, Asterisk and so on before. Customer Goautodial said he wanted it. I started the project exactly 1 month ago. After reading on Goautodial for 3-5 days, I installed it according to the instructions. Meanwhile I was reading VOIP, SIP, Asterisk, what is it. I was trying to figure out how it works.
But problems started. Although I installed the Goautodial 4 software in 1 hour, I could not make calls for about 10 days. Whatever I did was not happening. I was looking for the errors I received in the Goautodial forum and the Wiki document. Yes, many users like me had the same error. But I was jumping from topic to topic and I could not get a clear answer. (For example, some errors; agent login freeze error, Kamailio error, ssl error etc ...)
I was aware of Vicidial in this research and preliminary study.
My client also mentioned Vicidial sometime. But, "Vicidial is the infrastructure of the others. It was a very solid but very complex system."
Then I started researching the Vicidial site. I downloaded the manuals. I made readings for 1-2 days. I read very old topics in the forum. I found the source! This is what I was looking for. The titles below convinced me. I hope it will be recommended to new users next.
http://www.vicidial.org/VICIDIALforum/v ... +4#p119127
http://www.vicidial.org/VICIDIALforum/v ... +4#p138428
http://www.vicidial.org/VICIDIALforum/v ... +4#p137959
http://www.vicidial.org/VICIDIALforum/v ... 23#p135711
https://goautodial.org/boards/1/topics/3941
reddit.com/r/pakistanofficial/comments/85qyts/vicidial_vs_goautodial_which_one_is_the_best/
There is a team working for Goautodial. Yes, they make a lot of effort. But the versions are unstable. There are major updates. v2, v3, v.3, v4 .... As a software developer, such major changes are not good for me. Usability is difficult.
That's all for now. I will share the scenario I think of in the next post.
Greetings.
[edited broken links = williamconley]