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How to activate Remote Agent Listing by setting on/off hours
Posted:
Sat Mar 07, 2020 4:51 pmby pandzkilla
Hi All
We have remote agents list dialing 20 lines smoothly and loaded with 200k leads.
My problem - how to set an automatic trigger to turn ON the list and turn OFF at the desired time, since we're doing it manually to prevent it from dialling during off hours.
Any suggestions would help.
TIA
Re: How to activate Remote Agent Listing by setting on/off h
Posted:
Sat Mar 07, 2020 11:20 pmby williamconley
That is not presently a feature of Vicidail. Probably because it's too easy to write a sql query to change a remote agent between ACTIVE and INACTIVE at specific times.
Most, however, change the remote agents to INACTIVE automatically, but reserve ACTIVE for a manual change at the start of shift by a manager to avoid activation when there is nobody in the room during any unusual staffing incidents.
Re: How to activate Remote Agent Listing by setting on/off h
Posted:
Sun Mar 08, 2020 10:18 pmby pandzkilla
Hi Sirs,
Do you have a sample in place.
Re: How to activate Remote Agent Listing by setting on/off h
Posted:
Sun Mar 08, 2020 11:05 pmby williamconley
lots of places have timed msyql queries implemented.
are you familiar with crontab -e? how to create a timed event?
Re: How to activate Remote Agent Listing by setting on/off h
Posted:
Mon Mar 09, 2020 9:55 amby pandzkilla
Got it, Thanks so via cron.