time synchronization problem

[Zaraab]

Im using vicibox9 with asterisk 13.29.2-vici... recently i restarted the asterisk server from CLI, and then restarted my cloud server, since then when my agents log in, it shows time synchronization problem. plz how to solve this?

[carpenox]

it could be a few things but check your asterisk sockets first:

screen -ls

and show me the output

[Zaraab]

There are screens on:
2571.ASTemail (Detached)
2567.ASTVDadFILL (Detached)
2564.ASTfastlog (Detached)
2561.ASTVDadapt (Detached)
2376.asterisk (Detached)
2371.astshell20200630122445 (Detached)
6 Sockets in /run/screens/S-root.
You have new mail in /var/mail/root

[Zaraab]

it could be a few things but check your asterisk sockets first:

screen -ls

and show me the output

There are screens on:
2571.ASTemail (Detached)
2567.ASTVDadFILL (Detached)
2564.ASTfastlog (Detached)
2561.ASTVDadapt (Detached)
2376.asterisk (Detached)
2371.astshell20200630122445 (Detached)
6 Sockets in /run/screens/S-root.
You have new mail in /var/mail/root

[Zaraab]

it could be a few things but check your asterisk sockets first:

screen -ls

and show me the output

are u there? i have shared the thing u wanted, plz guide ?

[carpenox]

yea your manager.conf is off, your send and listen sockets arent running

[carpenox]

run this command:

dahdi_cfg -vvvv

[Zaraab]

run this command:

dahdi_cfg -vvvv

vicibox9:~ # dahdi_cfg -vvvv
DAHDI Tools Version - 3.1.0

DAHDI Version: 3.1.0
Echo Canceller(s):
Configuration
======================


Channel map:


0 channels to configure.

You have new mail in /var/mail/root
vicibox9:~ #

[Zaraab]

run this command:

dahdi_cfg -vvvv

stiill same issue

[Zaraab]

run this command:

dahdi_cfg -vvvv

i have agents from different countries, but this did not happen earlier. today it happened

[carpenox]

ok then its your manager.conf file messed up

[carpenox]

try this and change your passwords accordingly, make sure there isnt any other changes on yours that you need. rename it to manager.conf.bak and then use this:

Code: Select all

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
timestampevents = yes

[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user,originate
write = system,call,log,verbose,command,agent,user,originate

[updatecron]
secret = 1234
read = command,reporting
write = command,reporting

eventfilter=Event: CoreShowChannel


[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user,dtmf
write = command

eventfilter=Event: Shutdown
eventfilter=Event: DTMFBegin
eventfilter=Event: DTMFEnd
eventfilter=Event: NewCallerid
eventfilter=Event: Newstate
eventfilter=Event: Hangup
eventfilter=!Event: HangupRequest


[sendcron]
secret = 1234
read = command
write = system,call,log,verbose,command,agent,user,originate

[sipcron]
secret = 1234
read = call
write = command

eventfilter=Event: SIPInvite
eventfilter=Event: SIPResponse

[Zaraab]

try this and change your passwords accordingly, make sure there isnt any other changes on yours that you need. rename it to manager.conf.bak and then use this:

Code: Select all

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
timestampevents = yes

[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user,originate
write = system,call,log,verbose,command,agent,user,originate

[updatecron]
secret = 1234
read = command,reporting
write = command,reporting

eventfilter=Event: CoreShowChannel


[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user,dtmf
write = command

eventfilter=Event: Shutdown
eventfilter=Event: DTMFBegin
eventfilter=Event: DTMFEnd
eventfilter=Event: NewCallerid
eventfilter=Event: Newstate
eventfilter=Event: Hangup
eventfilter=!Event: HangupRequest


[sendcron]
secret = 1234
read = command
write = system,call,log,verbose,command,agent,user,originate

[sipcron]
secret = 1234
read = call
write = command

eventfilter=Event: SIPInvite
eventfilter=Event: SIPResponse

u mean to say manager.conf file which is under asterisk right?

[carpenox]

yes but rename your existing one to manager.conf.bak incase you need to get it back then edit a whole new file called manager.conf and paste the above into it and change your passwords accordingly

[Zaraab]

yes but rename your existing one to manager.conf.bak incase you need to get it back then edit a whole new file called manager.conf and paste the above into it and change your passwords accordingly

thank u a lot, let me do it and see how it acts up

[Zaraab]

yes but rename your existing one to manager.conf.bak incase you need to get it back then edit a whole new file called manager.conf and paste the above into it and change your passwords accordingly

vicibox9:~ # screen -ls
There are screens on:
15094.ASTVDauto (Detached)
9828.asterisk (Detached)
9823.astshell20200630203937 (Detached)
9662.ASTemail (Detached)
9659.ASTVDadFILL (Detached)
9656.ASTVDadapt (Detached)
6 Sockets in /run/screens/S-root.
vicibox9:~ #

[carpenox]

did you reboot? or atleast restart asterisk

[carpenox]

did this work for you?

[Zaraab]

did this work for you?

Nope my friend

[carpenox]

did you replace your manager.conf ? and restart asterisk