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Im using vicibox9 with asterisk 13.29.2-vici... recently i restarted the asterisk server from CLI, and then restarted my cloud server, since then when my agents log in, it shows time synchronization problem. plz how to solve this?

it could be a few things but check your asterisk sockets first:

screen -ls

and show me the output

There are screens on:
2571.ASTemail (Detached)
2567.ASTVDadFILL (Detached)
2564.ASTfastlog (Detached)
2561.ASTVDadapt (Detached)
2376.asterisk (Detached)
2371.astshell20200630122445 (Detached)
6 Sockets in /run/screens/S-root.
You have new mail in /var/mail/root

carpenox wrote:it could be a few things but check your asterisk sockets first:

screen -ls

and show me the output

There are screens on:
2571.ASTemail (Detached)
2567.ASTVDadFILL (Detached)
2564.ASTfastlog (Detached)
2561.ASTVDadapt (Detached)
2376.asterisk (Detached)
2371.astshell20200630122445 (Detached)
6 Sockets in /run/screens/S-root.
You have new mail in /var/mail/root

carpenox wrote:it could be a few things but check your asterisk sockets first:

screen -ls

and show me the output

are u there? i have shared the thing u wanted, plz guide ?

yea your manager.conf is off, your send and listen sockets arent running

run this command:

dahdi_cfg -vvvv

carpenox wrote:run this command:

dahdi_cfg -vvvv

vicibox9:~ # dahdi_cfg -vvvv
DAHDI Tools Version - 3.1.0

DAHDI Version: 3.1.0
Echo Canceller(s):
Configuration
======================


Channel map:


0 channels to configure.

You have new mail in /var/mail/root
vicibox9:~ #

carpenox wrote:run this command:

dahdi_cfg -vvvv

stiill same issue

carpenox wrote:run this command:

dahdi_cfg -vvvv

i have agents from different countries, but this did not happen earlier. today it happened

ok then its your manager.conf file messed up

try this and change your passwords accordingly, make sure there isnt any other changes on yours that you need. rename it to manager.conf.bak and then use this:

Code: Select all

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
timestampevents = yes

[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user,originate
write = system,call,log,verbose,command,agent,user,originate

[updatecron]
secret = 1234
read = command,reporting
write = command,reporting

eventfilter=Event: CoreShowChannel


[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user,dtmf
write = command

eventfilter=Event: Shutdown
eventfilter=Event: DTMFBegin
eventfilter=Event: DTMFEnd
eventfilter=Event: NewCallerid
eventfilter=Event: Newstate
eventfilter=Event: Hangup
eventfilter=!Event: HangupRequest


[sendcron]
secret = 1234
read = command
write = system,call,log,verbose,command,agent,user,originate

[sipcron]
secret = 1234
read = call
write = command

eventfilter=Event: SIPInvite
eventfilter=Event: SIPResponse

carpenox wrote:try this and change your passwords accordingly, make sure there isnt any other changes on yours that you need. rename it to manager.conf.bak and then use this:

Code: Select all

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
timestampevents = yes

[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user,originate
write = system,call,log,verbose,command,agent,user,originate

[updatecron]
secret = 1234
read = command,reporting
write = command,reporting

eventfilter=Event: CoreShowChannel


[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user,dtmf
write = command

eventfilter=Event: Shutdown
eventfilter=Event: DTMFBegin
eventfilter=Event: DTMFEnd
eventfilter=Event: NewCallerid
eventfilter=Event: Newstate
eventfilter=Event: Hangup
eventfilter=!Event: HangupRequest


[sendcron]
secret = 1234
read = command
write = system,call,log,verbose,command,agent,user,originate

[sipcron]
secret = 1234
read = call
write = command

eventfilter=Event: SIPInvite
eventfilter=Event: SIPResponse

u mean to say manager.conf file which is under asterisk right?

yes but rename your existing one to manager.conf.bak incase you need to get it back then edit a whole new file called manager.conf and paste the above into it and change your passwords accordingly

carpenox wrote:yes but rename your existing one to manager.conf.bak incase you need to get it back then edit a whole new file called manager.conf and paste the above into it and change your passwords accordingly

thank u a lot, let me do it and see how it acts up

carpenox wrote:yes but rename your existing one to manager.conf.bak incase you need to get it back then edit a whole new file called manager.conf and paste the above into it and change your passwords accordingly

vicibox9:~ # screen -ls
There are screens on:
15094.ASTVDauto (Detached)
9828.asterisk (Detached)
9823.astshell20200630203937 (Detached)
9662.ASTemail (Detached)
9659.ASTVDadFILL (Detached)
9656.ASTVDadapt (Detached)
6 Sockets in /run/screens/S-root.
vicibox9:~ #

did you reboot? or atleast restart asterisk

did this work for you?

carpenox wrote:did this work for you?

Nope my friend

did you replace your manager.conf ? and restart asterisk