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Autopopulate agent fields in Script Text?
Posted:
Thu Sep 02, 2021 4:41 amby bossmon
Is it possible to auto-populate the other agent fields in the script text aside from --A--fullname--B--? For example, is it possible to populate "User Nickname" into the script instead of "Agent Fullname"
Re: Autopopulate agent fields in Script Text?
Posted:
Thu Sep 02, 2021 8:05 amby mflorell
That is not currently an option, but it would probably be fairly simple to add at some point.
Re: Autopopulate agent fields in Script Text?
Posted:
Sun Sep 05, 2021 10:42 amby ambiorixg12
You can use the --A--user_custom_one--B-- variable and manually add the User Nickname value on the Custom 1 field
Re: Autopopulate agent fields in Script Text?
Posted:
Sat Sep 25, 2021 6:33 amby bossmon
ambiorixg12 wrote:You can use the --A--user_custom_one--B-- variable and manually add the User Nickname value on the Custom 1 field
thanks, I tried that but it didn't work. Perhaps I did something wrong. Can you share an example?