Page 1 of 1

Why Vicidial are dialing on other inactive lead list

PostPosted: Mon Nov 01, 2021 2:45 pm
by kenneth
Hi Guys,

I have activated only 1 lead list, unfortunately, there were leads being dialed on the inactive leads list.
why the vicidial is behaving that way?

I have extracted the data on the Campaign Outbound Status List and specified a time.


Thanks!

Re: Why Vicidial are dialing on other inactive lead list

PostPosted: Mon Nov 01, 2021 9:46 pm
by carpenox
are you sure you didnt have dupes in both lists?

Re: Why Vicidial are dialing on other inactive lead list

PostPosted: Wed Nov 03, 2021 7:33 am
by kenneth
Thanks for the response, we do have dup check prior uploading to the lead list.

Re: Why Vicidial are dialing on other inactive lead list

PostPosted: Wed Nov 03, 2021 11:01 pm
by carpenox
maybe the leads were still in the hopper after you put it inactive? it makes no sense

Re: Why Vicidial are dialing on other inactive lead list

PostPosted: Fri Nov 05, 2021 2:08 pm
by kenneth
Hi Carpenox_3,

i think that the list had been activated and now we are okay. i made some experiements.
Yes its the activation and deactivation of a lead list.

thank you for the responses.

regards.