Agent is able to see customer number using inspect element

[jmathew]

Hello Team,

My scenario:
Agent is able to see customer number using inspect element.

My problem:
We have set Disable Alter Customer Phone - HIDE. Feature is working for agent but able to see number from agent call log using browser’s developing tools.
Below is screenshot for your reference.

[mflorell]

We usually recommend using Firefox's "kiosk mode" for situations like this, so the agent has no ability to view the code.

[jmathew]

Thank you mflorell for your reply.
In the current pandemic situation, all employees working from work from home, so we can’t control their browser.
Please suggest if there any other ways to solve this issue.

[mflorell]

Nope. The only way of fixing what you suggest would be to alter the vicidial.php code to obfuscate the phone number in the Javascript code and translate it on the fly for use in Javascript, which is possible, but would not be a simple project.