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mailboxes in incoming campaign calls
Posted:
Sat Nov 27, 2021 12:29 pmby Joss2103
Hello,
Excuse me for a question, do you know how I can prevent voicemail calls from arriving in an incoming campaign in vicidial?
Re: mailboxes in incoming campaign calls
Posted:
Sat Nov 27, 2021 5:49 pmby ambiorixg12
For outbound campaign, you have AMD. If you mean by incoming campaign, a blended campaign, usually you don't get voicemail because most of the time are human people dialing your DID unless someone is transferring the voicemail call
Re: mailboxes in incoming campaign calls
Posted:
Sat Nov 27, 2021 7:06 pmby Joss2103
I have an incoming campaign and a blaster campaign configured in the same dialer.
The blaster campaign sends the customer to a call menu, then, when they press 1 or the call times out with no input from the caller, the call is sent to an In-Group linked to my Inbound campaign.
The problem is that the agent is receiving voicemail calls in the incoming campaign.
I tried setting Routing Extension: to 8375 for AMD in the blaster campaign but when calls are answered, these are cut off.
Re: mailboxes in incoming campaign calls
Posted:
Sun Nov 28, 2021 3:50 pmby carpenox
It's 8373 not 75
Re: mailboxes in incoming campaign calls
Posted:
Sun Nov 28, 2021 8:29 pmby Joss2103
I tried 8373 but calls continue cutting off