AMD Configuration
Posted:
Fri Feb 17, 2023 6:56 amby syedfahim786
Hello All,
To avoid the short-duration calls which occur due to AMD. We want to change the minimum wait time before hanging up the answering machine to 10 seconds. What can we do to increase/decrease the default wait time for AMD?
TIA.
Re: AMD Configuration
Posted:
Wed Feb 22, 2023 12:01 pmby dhijrwn
You can play a message with a duration of 10 seconds once the system detects answering machine calls.
Re: AMD Configuration
Posted:
Thu Oct 17, 2024 3:22 pmby mflorell
A little over a month ago(September 6, 2024 [svn revision 3873]) we added a small feature to VD_amd.agi that would ensure it runs for a minimum number of seconds before exiting when it is used, this feature is triggered by a dialplan variable being set right before the "Dial(..." line, see the comments from the script below for details:
# To use the new "AMDMINLEN" feature, put a similar line like following line in your outbound dialing dialplan IMMEDIATELY BEFORE the "Dial(" line:
# exten => _91NXXNXXXXXX,n,Set(__AMDMINLEN=7)
# NOTE: the above variable setting will ensure that this script has run for a minimum of 7 seconds before ending and hanging up
We've been running this for over a month now on some VICIhost client systems and it has significantly helped to lower the short-duration-call percentage for those clients we've activated it for.