account number input on callmenu popping to agent screen

[Op3r]

Does Vicidial offer a feature in which a message plays on the call menu, prompting the customer to input their account number, and then passes that account number as a webform variable to the agent when the call is transferred?

[carpenox]

Possibly the agi-dtmf.agi in a call menu

[Op3r]

Thanks for the pointers but I dont think that resolves my issue.

So like in the call menu a prompt will ask please input your account number, then it will display what the customer inputted on the agent interface as one of the fields. Is this possible or have someone implemented this? I remember this was possible or saw a post about this but I never seems to find it.

[mflorell]

That's what the "Log Key Press" and "Log Field" options are for, and you can use that functionality in a Custom Dialplan at the bottom of a Call Menu to log multi-key entries to a lead's fields using the cm.agi script.

[carpenox]

Nice, good to know