vicidial.org

Posted: **Mon Oct 02, 2023 6:28 am**

Will the Shift Enforcement "ALL" option log an agent out of the dialer if they are on an active call?

Shift Enforcement
This setting allows you to restrict agent logins based upon the shifts that are selected below. OFF will not enforce shifts at all. START will only enforce the login time but will not affect an agent that is running over their shift time if they are already logged in. ALL will enforce shift start time and will log an agent out after they run over the end of their shift time. Default is OFF.

What happens if an agent is on an active call that runs past the end of the shift if the shift enforcement ALL option is selected?

Thanks,

Posted: **Mon Oct 02, 2023 10:33 pm**

The agent won't be logged out until they are done with the call they are on.

Posted: **Tue Oct 03, 2023 8:36 am**

mflorell wrote:The agent won't be logged out until they are done with the call they are on.

thank you!

vicidial.org

Does Shift Enforcement log agent out while on active calls?

Does Shift Enforcement log agent out while on active calls?

Re: Does Shift Enforcement log agent out while on active cal

Re: Does Shift Enforcement log agent out while on active cal