Outbound Call Duration Issue

[kofaisal94]

I'm facing an issue with some manual outbound calls, I am getting either 0 seconds in length_in_sec field at table vicidial_log or a length_in_sec value that is extremely higher than the real call duration
im further investigated the issue and found that for those erroneous records, the start_epoch and end_epoch values are the same.

any help, please

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

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3) I get the implication, but I prefer it being spelled out: Are you saying that these manual dialed calls succeeded and should have positive values? Or did they fail and they should have had zero (instead of a really high number that likely actually represents negative 1)?

4) Have you considered upgrading? A lot of smaller issues like this get solved without fanfare.

Happy Hunting!