How to get reports on skipped inbound calls | on-hook agents

[jps000]

Hello,

The scenario is, there are multiple agents in a campaign and the phones are configured on-hook. Then an inbound call landed on the 1st agent, but the 1st agent did not pick up/asnwered the call and goes to the next agent.

How to know or generate a report on vicidial if an on-hook agent skipped or did not answer an inbound call.

Thank you!

VERSION: 2.14-669a
BUILD: 180411-1647
Version: 2.14b0.5
SVN Version: 2964
DB Schema Version: 1541
DB Schema Update Date: 2018-04-14 14:19:39

[williamconley]

Don't find a report for this, however the vicidial_manager table continues to show "local/" for the channel of unanswered ring agent calls, but switches to "SIP/" for answered calls. Note that the vicidial manager table is rather volatile, so the data won't be there long. On the other hand, if you just want to catch people in the act, this should help you do it.

Generating a report from this would be viable, although not a tested solution as yet so validating the method would be a good first step.