vicidial.org

Hi all ,

I hope you all are well.

Please assist, I want to know how to check if Agent makes personal calls on vicidial using override. Is it possible to find a recording if override dialer was used?

Warm Regards
Andy_N

check out the reports in admin utils or more specifically the one at /vicidial/AST_dial_log_report.php

if there is a recording associated with a user, it should be listed in "User=>User Stats" based on the day of the call chosen at the top left corner

Thank you so much for your feedback

no problem