vicidial.org

Hi!
I have a problem. I need play a sound "this call can be recording" before the call take by an agent. I mean , if the call in into the ingroup and there is no agent available the call will be hold in the queue until there is an available agent and the will be transfer to him so in that moment, just before the transfer, play a message "This call could be being recorded"
It is posible ? Because I cant find the way to do !

TIA

Inbound or outbound?

Inbound:

Play Welcome Message
These settings select when to play the defined welcome message, ALWAYS will play it every time, NEVER will never play it, IF_WAIT_ONLY will only play the welcome message if the call does not immediately go to an agent, and YES_UNLESS_NODELAY will always play the welcome message unless the NO_DELAY setting is enabled. Default is ALWAYS.

Outbound (Note that there are legalities involved in playing a recorded message on outbound US calls):

Survey First Audio File
This is the audio filename that is played as soon as the customer picks up the phone when running a survey campaign.

hold music that says it every 30 seconds or so is another good option