vicidial.org

For the last few years we've had a lot of clients who complain about their outbound calls showing up with a Scam/Fraud warning on the ringing screen of their Samsung phones, you can get rid of the status by contacting Hiya but then people will simply report again and the caller ID get's flagged again.

Hiya offers a premium branding that gets rid of this but it seems to me that Samsung and Hiya are basicly disrupting callcenters outbound calls in order to sell their own service.

We try to go around it by using caller ID groups and terminating and ordering new DID's.

What is your experience with this and how do you deal with it?

I don't want to be "that guy" but if your activity generates complaints anywhere, and the result of those complaints is a red flag somewhere, your only options are to cease the activity (alter it to avoid the complaints) OR avoid the red flag potholes entirely by not calling those users.

Worthy of note is the ability to NOT call cell phones.

I would almost put this in the same category as "how do I make more people answer their phones" conundrum which began the CID switching in the first place.

I would, however, be very interested in hearing anything that works (aside from suing the "red flag" waver if your business is demonstrated to be 100% legit and they know it, but put up the scam warning anyway).