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How to set broadcast campaign with no logged in agent
Posted:
Tue Mar 25, 2008 5:13 amby ahgindia
how to set a campaign to autodial and send live calls to available agents?
Does anyone has any idea about this?
Please help me how to set this in vicidial.
Thanks in advance for any help.
Posted:
Tue Mar 25, 2008 6:17 amby Trying
Hi
You have to purchase the Manager's Manual. It is explained in detail in the manual.
Posted:
Tue Mar 25, 2008 6:58 amby ahgindia
Hi,
I have already purchased and read that manual.
But i cannot get any idea from that.
can u please explain me? How to transfer the live call to any logged in agent?
Any help would be appreciated.
Thanks in advance.
Posted:
Tue Mar 25, 2008 8:15 amby ramindia
B. Change your outbound dialing campaign to use Predictive Dialing
i recomend to read that section in the manager manual
ram
Posted:
Wed Mar 26, 2008 12:52 amby ahgindia
Hi,
Actually I want that no agent have been logged into the vicidial client but the leads should be auto-dialled and if any caller receives the call then it should be transferred to any available agent.
Any idea about this?
Please help me for this.
Thanks in advance.
Posted:
Wed Mar 26, 2008 10:55 amby enjay
What available agent would you have, if no agent is logged in?