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3rd party integration - Lotus Notes
Posted:
Tue Apr 22, 2008 4:38 pmby enjay
Has anyone integrated VICI with a wintel app like Lotus Notes via TAPI? Im not sure it would even be possible just have someone who has expressed interest.
Posted:
Tue Apr 22, 2008 4:52 pmby mflorell
Just about anything is possible given enough time and money
TAPI is just a socket app like many other APIs, I'm sure it is possible, but what exactly would you want integrated?
Posted:
Tue Apr 22, 2008 5:34 pmby enjay
Lotus Notes specifically.. to do screen pops when to Lotus Notes ver 7 and up when a call is connected. As I would understand it, it would have to interface with Firefox considering thats where the callerid information is received "not at the softphone level".
Posted:
Tue Apr 22, 2008 6:12 pmby mflorell
I have done client-side integrations that did not involve Firefox before using sockets and the bak-end perl scripts of VICIDIAL. VICIDIAL can be set up to know the computer IP of the agent and then the socket is opened to the server and the information about the client is sent to the server and the server interfaces with the proprietary client app.
Posted:
Wed Apr 23, 2008 12:25 amby enjay
Excellent so what woult it take to get you to do Lotus Notes integation. I dont need a definate cost but a general idea, I'd like to get the VICI project involved in this deal..
-Art
Posted:
Wed Apr 23, 2008 2:03 amby mflorell
Just time and money
We can discuss further in email off-forum if you like.