vicidial.org

Sorry if these are basic questions, but I'd like some direction.

We are a small VOIP provider, but have invested in a couple of servers located in data centres with huge bandwidth available.

These servers connect to the PSTN network and we have a significant number of channels available to us.

Assume the following:
We are experts in Asterisk, networking and Linux
We are beginners with Vicidial

Question:

We have a small contact centre (10 seats) that wants to trial Vicidial

Is there a way we can use the power and bandwidth on our hosted servers to service the client who have a 10 call capability accross 2 broadband line, or should we simply install Vicidial locally?

All calls in this instance are outbound.

Are there any docs on splitting ViciDial functionality?

Not looking for a how to here, just some general pointers

Regards

VICIDIAL is very flexible in this area. We have done setups where the dialers were located at a data center while the client has a basic Asterisk box on-location with the client to service the agent connections only back to the data center dialers.

As for splitting up VICIDIAL functionality, yes you can do that, but I think all you will need are phones at the client location that register to the data center dialers, or a single Asterisk box acting as a gateway on-site with the client connecting over IAX to the data center dialers.

Then my question is, which method is the more efficient given limited bandwidth at the client site?

That said, given that the number of calls a site can handle is a function of the bandwidth at that site, and that a ringing call only generates the signaling traffic, it seems logical that for small setups, a Vicidial box be on site to handle it all, or am I missing something?

Regards

If you have very limited bandwidth it is usually better to have the dialer at a data center, especially if there is a chance that you could max out your bandwidth at any time causing a drop in audio quality for all calls if you were to have the entire system on-site.