vicidial.org

There are some new regulations that were recently announced by the FTC for telemarketing in the USA.

Here are some summary links and a link to the actual 111-page PDF of the official changes:

http://www.networkworld.com/community/node/31211

http://news.cnet.com/8301-13578_3-10021092-38.html

http://www.reuters.com/article/domestic ... 7520080819

http://www.ftc.gov/os/2008/08/R411001tsrfrn.pdf

The even further condensation is that a) FCC outlawed 1) prerecorded 2) sales calls to 3) consumers (starting in Sept 09; til then they must have a 'press 9' optout), and b) they've relaxed the 97% completion (to an agent, in 2 seconds or less) requirement on predictive calls by calculating it monthly instead of daily.

Well, you got some of it right.

Prerecorded calls are outlawed unless you get written permission to do them from the customer. Many consumer credit companies last August started putting a clause into credit and loan agreements allowing them to do this, so we will not see the end of robo-dial collections calls any time soon.

As for the 3% drop rate(call is considered abandoned if not sent to agent after 2 seconds AFTER THE END OF THE CUSTOMER GREETING)

The drop rate is now to be calculated in 30-day time periods starting from the start of the campaign, not monthly.

On the first point, I *did* say "sales".

And on the second, to quote the first story:

> Here though the FTC is making a more subtle change. While retaining the 97% requirement, it will now calculate call abandonment over a 30-day period, rather than on a daily basis as is now the case.

That seems pretty clear-cut to me.

Are you suggesting that Network World is incorrectly quoting the entire official PDF? (Which admittedly, I did not read...)