vicidial.org

Interactive Voice Response (IVR) system helps you in automating inbound calls that are repetitive in nature.
Our innovative IVR solution is ideal for self and assisted customer service for inbound and blended processes like customer support and collections.
Equipped with a rich IVR designer tool and pre-integrated with our Automatic Call Distributor (ACD), Reporting, Unified Messaging (SMS, Chat, FAX, E-Mail) and CRM solution, the IVR module can be deployed independently or as a component of the DACX Ameyo. And all this comes with low Total Cost of Ownership (TCO), ease-of-use and flexibility.

1.Comes with ACD for customer care.
2.Allows automatic call routing using DNIS & CRM integration.
3.Comes with call-flow designer & conferencing facilities.
4.Option of getting it customized as per the specific requirements.
5.Allows database integration, DTMF recognition and generation.
6.Option of PBX integration.
7.Option of intelligent routing of multiple applications.
8.Allows run-time change of call-flow.
9.Facilities of T1, ISDN, E1 or analog lines.
10.Features voice logging.

Drishti-Soft Solutions

Can you please tell me why you keep posting about overpriced proprietary software on an unrelated open-source forum?

I believe this is the fourth posting like this about Drishti-soft on the VICIDIAL forums and it is getting old.

I think I know why they are doing it.......... because they are IDIOTS!!!

I dont know about DRISHTI but the one seat leasing on 1 of the center I work with is now using VICIDIAL. They are previously using DRISHTI and the reason they moved to a center using VICIDIAL is because of the dialer

Haha, well Op3r, I think that explains them hijacking the VICIDIAL forums!

i think i have a reasonable solution. their customers will undoubtedly google them quick before going with them. i thik i'll start using drishti as a keyword for my search engine optimization. then their customers will start coming to us. and with their pricing scheme, they'll probably be thrilled to change boats.

alternately, mark could add a $25 per post cost for advertising to his legals for sign up. then send drishti an invoice. after all, matt's the one paying for the waste. (i was typing kind of fast)

Great idea........ but his name is Matt, not Mark

Hey Matt there is now a free IVR module to install ViciDial?

Because I have only seen the Dhistri would be very helpful if you could help me with this information.


Greetings.

We have a linear IVR application as well as instructions for doing Asterisk IVRs in the dialplan that will be tracked by VICIDIAL in real-time and logged, but we do not have a GUI interface to create IVRs at this point.

drishti sucks... so are their indian programmers...