Reports with different information
Posted: Wed Feb 04, 2009 10:59 amHello,
I am trying to understand how the reporting works in Vicidial, because information varies depending on the page I look at. For example, I have multiple campaigns running and if I look at "TIME ON VDAD (per campaign) " and view "All Active", then the dropped percentage shown for all campaigns is much lower (2-9%). When I look at the campaigns individually, I get Dropped rates of like 30% or above. How does the ALL ACTIVE screen aggregate the percentages to show such a low rate?
Thanks
I am trying to understand how the reporting works in Vicidial, because information varies depending on the page I look at. For example, I have multiple campaigns running and if I look at "TIME ON VDAD (per campaign) " and view "All Active", then the dropped percentage shown for all campaigns is much lower (2-9%). When I look at the campaigns individually, I get Dropped rates of like 30% or above. How does the ALL ACTIVE screen aggregate the percentages to show such a low rate?
Thanks