vicidial.org

Hello Friends,

I have configured VICIDIAL to use automatic outbound dialing. Manual Dialing is working fine.But when i do auto dialing, i couldn't see the leads in conference panel(Where to see customer details).How to configure autodialing?.

Here is my configuration while i create campaign

1.Hopper Level set as = 50
2.Dial Method = Auto Taperd
3.Auto Dial level = 3.0
4.Available only tally = y
5.Drop Percentage limit = 3%
6.Maximum Adapt Dial Level=3.0
7.Latest Server Time=2100
8.Adapt Intensity Modifier=2-More instance
9.Dial Level Difference Target=2-2 calls waiting for agents

But lead is not loading to vicidial_auto_calls tables.

Enyone could you guide me.

Thanks

Vairam k

vicidial.php version and build?

Vicidial version is - VERSION: 2.0.4-122

build is - BUILD: 81011-0855

Thank you

Please post results of "screen -r" in Linux CLI

Through Remote agent , the call is going automaticaly,
but when i received the call, message is not playing.Next end end is totally silent.After some time call is disconnected automatically.

2009-02-24 10:48:20|1|||
2009-02-24 10:48:24|2|||
2009-02-24 10:49:03|0|1|
Action: Originate
Exten: 8320
Context: default
Channel: Local/99820242303@default
Priority: 1
Callerid: "V0224104902000000343" <0000000000>
Timeout: 60000

|
2009-02-24 10:49:06|1||Response: Error
Message: Originate failed

|
2009-02-24 10:49:08|2||Response: Goodbye
Message: Thanks for all the fish.



There are several suitable screens on:
16456.ASTVDauto (Detached)
16450.ASTsend (Detached)
16453.ASTlisten (Detached)
16447.ASTupdate (Detached)
16460.ASTVDremote (Detached)
2653.ASTfastlog (Detached)
18276..HR-server (Dead ???)
Remove dead screens with 'screen -wipe'.
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

loop counter: |5758906|
TIME DEBUG: -5|-5|0| GMT: 16:04
2009-02-24 11:04:03|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 1|
2009-02-24 11:04:03|vairam 10.10.10.1: agents: 1 dial_level: 3.0|
2009-02-24 11:04:03|vairam 10.10.10.1: Calls to place: 2 (3 - 1) 3 |
2009-02-24 11:04:03|CAMPAIGN DIFFERENTIAL: 0.2 0.2 (0.2 - 0)|
2009-02-24 11:04:03|LOCAL TRUNK SHORTAGE: 0|0 (3 - 96)|
2009-02-24 11:04:03|vairam 10.10.10.1: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_10.10.10.1' where campaign_id='vairam' and status='READY' order by priority desc,hopper_id LIMIT 2|
hopper rows updated to QUEUE: |1|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='vairam' and status='QUEUE' and user='VDAD_10.10.10.1' order by priority desc,hopper_id LIMIT 1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='346'|
hopper row updated to INCALL: |1|346|
2009-02-24 11:04:03|| number call dialed|vairam|V0224110403000000346|INSERT INTO vicidial_manager values('','','2009-02-24 11:04:03','NEW'
,'N','10.10.10.1','','Originate','V0224110403000000346','Exten: 8369','Context: default','Channel: Local/99820242303@default','Priority: 1','Callerid: "V0224110403000000346" <0000000000>','Timeout: 60000','','','','')|-5.00|NONE||
TIME DEBUG: -5|-5|0| GMT: 16:04
2009-02-24 11:04:03|| lagged call vla agent PAUSED 0E0|20090224110333|20090224110353|20090224110403||
2009-02-24 11:04:03|| lagged call vac agent DELETED 0E0|2009-02-24 11:02:03||
2009-02-24 11:04:03|| lastcalldate UPDATED 1|'200'||
2009-02-24 11:04:03|| logindate UPDATED 1|'vairam'||

Since you've decided for some reason to start a new thread on the Support forum I guess I'll respond there