vicidial.org

Hello

What are the differnts between Vicidialnow und Vicidial ?

In funktionaly ? Hardware resource ? known bug´s ?


What hardware can i take for an system to 40 Agents ?

I think only the Cpu und RAM is possile ?

# CPU AthlonX4 9950 So. AM2 (4x 2,6GHz)
# Ram 8192MB RAM DDR2
# Festplatte 160GB HDD S-ATA II 7200rpm
# Laufwerk DVD-ROM Laufwerk
# Netzteil ca. 400Watt!
# Grafik: 256MB onBoard*
*eine extra Grafikkarte finden Sie [hier]
einfach mitbestellen - wird kostenlos eingebaut!
# Sound 5.1 DS Sound
# kompatibel zu Windows XP und Vista!
# Miditower ATX schwarz

Can i take this system on a 100 mbit Backbone for to 40 Agents with an siptruk ?

thx for Answear !

Speed

For 40 Users you need multiple servers to run it


1 Database Server

Intel QuadCore 3.0 or higher Processor
Intel Motherboard (gigabit LAN port)
8 GB RAM DDR 800 or higher MHZ much better
160 GB Veloci Raptor 15,000 RPM SATA (the use of SATA or SAS drives are preferred)
Ubuntu 8.0.4.2 / Open Suse 10.3 or 11.0 64 bit Operating System
Recommended since it works well with RAM thats above 2 GB

2 Asterisk Servers (20 to 25 agents per asterisk server, load balanced)

Intel Core2 Duo Processor 2.5 ghz
Intel Motherboard (gigabit LAN port)
4 GB DDR 800 mhz or higher mhz much better
160 GB Western Digital Veloci Raptor 15,000 RPM SATA (SAS / SCSI Drives are preferred )
Ubuntu 8.0.4.2 / Open Suse 10.3 or 11.0 64 (x_64) bit operating system recommended since it works well with RAM thats above 2 GB


1 Web Server / Recording Archive

Intel Core2Duo Processor 2.5 GHZ
Intel Motherboard
2 GB DDR 800 or higher mhz much better
500 GB SATA Hard Drive (bigger space the better since this will contain your recordings)
Ubuntu 8.0.4.2 / Open Suse 10.3 or 11.0 64 (x_64) bit operating system recommended
Eaccelerator package must be compiled and installed for better server performance.


Its much better if you install vicidial by hand, the auto installer will only install on a single server scenario which means that the database / web / asterisk will just be on one server which is only good for a couple of seats but as you scale up this is not the kind of setup your looking for. As per rule of thumb you can stick up to 25 agents per asterisk server as to keep things normal.


Heres a diagram of the multi server structure:




* Agents login through the web server, web server communicates with mysql database in displaying their leads etc

* Agents uses soft or hardphones that are connected to the asterisk servers, when an agent logs in through the web interface, the asterisk server calls their softphone and put them in a meetme conference

* The asterisk server will dial the numbers or the leads that are loaded in the mysql database, loading of leads is done via the web interface

* Once a call is connected the asterisk server passes to a meetme conference where an agent is waiting, agent then gets a live call, an indication of that would be the LIVE CALL image would turn green on the agent screen

* Vicidial Uses up meetme and agi scripts which are resource hogs thats why as you scale up its advisable to separate the other resource hog components namely mysql for one and apache to reach desired performance, lesser mysterious errors

ViciDial is the leading open source dialer software created by Matt Florell. This needs to be installed on a linux system along with other prerequite components. Whereas VicidialNOW is a linux distribution that automatically installs ViciDial, Mysql, Php, and other open source components to make a fully functional dialer system.

VicidialNOW is in no way affiliated with ViciDial.

Hallo

vicidialnow is just as functional and mature or it has the error which has not vicidial.

Is there any Performance different ?

greets speed