Short Duration Calls success story

[mflorell]

One of our newer clients is using a carrier that had been charging them extra for Short Duration Calls(SDC), calls that were less than 6 seconds in length. With their old dialer they were being charged an average of $300 extra per day just for short duration calls, after the change to ViciDial, and adding a 5 second wait time to hangups of answering machines, they average $18 extra per day for the same level of call volume. This results in thousands of dollars in savings every month for the client.

Here's a quote from the CEO of their Long Distance carrier:

“While the numbers speak for themselves, I can't say enough about the results, because not only are they outstanding in regard to the dollars saved, but across literally hundreds and hundreds of our clients affected by the same issue, we have ONE CLIENT, that's it, ONLY ONE CLIENT, who have achieved a lower percentage than you have produced here [with VICIDIAL]. In other words, not only is $6k of savings awesome but you've wiped this issue out more effectively than 99%+ of our customers.”

On a side note, having reduced the SDC calls to below 5%, they are now able to switch from Global Crossings to Qwest and get lower loopbacks charges as well.

[twalker]

I'm curious.. What is a "loop back charge"? Google is not my friend...

[mflorell]

A T1 loopback or loop charge is the monthly fee for the copper pair lines from the LEC wire center to the customer location.

[twalker]

Potatoe/Potatoe...

We've got that... it's $450/mo x 3 t1's from primus, it shows up on the invoice as 'connection fee'

[williamconley]

So, this is on SVN, then, right?

[mflorell]

All we did on top of a standard install of ViciDial is just set the 8320 extension to wait for 5 seconds before hanging up. This client uses the pre-recorded message on answering machines with a blank sound and 5 seconds of dead air to force the call to last longer than 6 seconds total.

When the agents got an answering machine they click transfer then the VM button and move on to the next call.

[williamconley]

and all my customers actually leave messages (in fact, they LOVE to leave messages, they may only get 1:100 call return, but that 1 callback is "Platinum"). so they have never had an issue with the short calls. well, that explains that.

your client should consider contracting with a local charity to leave a message (10 seconds?) for the charity, if they have no other interest in those answering machines.