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overdued callbacks

PostPosted: Fri Jun 19, 2009 4:21 am
by DarnoQ
Is it possible to set agent only overdued callbacks to pop out automatically, when the agent that was absent in time when callback was planned is available ?

PostPosted: Fri Jun 19, 2009 6:07 pm
by mflorell
No, the number of triggered callbacks will show up under the comments box as active callbacks.