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INCALL and CIcalls
Posted:
Thu Jul 09, 2009 9:53 amby VAL
Hi,
I have problem with getting to what is INCALL and CIcalls?
Can anybody explain it to me?
INCALL should be a call witch is beaing called at the moment, but in historical report I have this in few positions, how could it be?
Second problem is CIcalls. What is it? I can't find meaning of this shourtcut:(
VAL
Posted:
Thu Jul 09, 2009 12:01 pmby mflorell
If you have calls with a status of INCALL that are not in a call that means the agent closed their browser before dispositioning the call.
CI calls are Customer Interaction calls
Posted:
Fri Jul 10, 2009 2:20 amby VAL
Thank you for answering:)
Could you explain me more about Customer Interactions calls? what it shows? How can I use this information?
Posted:
Fri Jul 10, 2009 5:13 amby mflorell
Those are the statuses that you have Human Answered set to Y in the statuses screen. Some companies refer to these as CONTACTS and they are used for various statistical measurements.
Posted:
Fri Jul 10, 2009 5:40 amby VAL
thx:)
it was great help to me:)
Maybe you know a way how can I import a data base to vicidial from excel.
I nead to have informations about call back date and on second place who's lead is it.
Posted:
Fri Jul 10, 2009 6:53 amby mflorell
You might be able to do that with PHPMyAdmin if you have that installed.
Posted:
Fri Jul 10, 2009 7:00 amby VAL
ok I've it installed. But you should know that that isn't new data base. It'll be migrate from another system.
If it's posible how can I do that?
mflorell wrote:You might be able to do that with PHPMyAdmin if you have that installed.
Posted:
Fri Jul 10, 2009 9:03 amby mflorell
Very Carefully.
What kind of system are you migrating data from?
Posted:
Fri Jul 10, 2009 9:06 amby VAL
xcrms
mflorell wrote:Very Carefully.
What kind of system are you migrating data from?
INCALL on Alternate Dialing
Posted:
Tue Oct 05, 2010 8:32 amby kevjof
mflorell wrote:If you have calls with a status of INCALL that are not in a call that means the agent closed their browser before dispositioning the call.
CI calls are Customer Interaction calls
Hi Mike
When agents use "alternative phone" , the INCAll disposition remains in the VDAD report as a call. For example if their was "no answer" it will report N as a call and INCALL as a call, so its reporting two calls for one potential client. Can you tell me how to remove this please?
Posted:
Tue Oct 05, 2010 7:42 pmby mflorell
vicidial.php version and build?
INCALL
Posted:
Wed Oct 06, 2010 12:34 amby kevjof
VERSION: 2.2.1-237
BUILD: 100510-2015
Posted:
Wed Oct 06, 2010 5:27 amby mflorell
what do you want removed exactly? do you want one of the calls not to be reported at all? Do you want to force disposition for each call?
INCALL
Posted:
Wed Oct 06, 2010 5:41 amby kevjof
In a previous posting you said that INCALL appears on VDAD report when the agent closes browser prior to setting disposition.
If an agent dials a cell number and there is no reply and then dials alternative number and gets answering machine, how would this apear on the VDAD report?
Posted:
Wed Oct 06, 2010 7:51 amby mflorell
which log are you referring to exactly?
INCALL
Posted:
Wed Oct 06, 2010 7:55 amby kevjof
The Call Status Stats on the VDAD report
Posted:
Wed Oct 06, 2010 2:50 pmby mflorell
Testing with 2.4 shows it will only count the last disposition you set, but the agent log will count both.
INCALL
Posted:
Thu Oct 07, 2010 1:59 amby kevjof
Is 2.4 available for download ?
Posted:
Thu Oct 07, 2010 2:26 pmby mflorell
svn/trunk, instructions are in the Wiki