External phone and ingroup configuration issue
Posted: Mon Aug 10, 2009 10:39 am
Hi,
I have one server installed with vicidial 2.0.4, on which i have setup External phones.
So whenever agent will login to campaign, he will get a call on his cell phone.
For outbound its working fine but i tried to make ingroup and made one Blended campaign,and logged in with one agent.
When dialing the DID, call comes to asterisk, but its not being passed to agent available.
I just want to know that is this feature is working in vicidial 2.0.4?
Please let me know.
i will be very thankful.
Thanks,
Arpit
I have one server installed with vicidial 2.0.4, on which i have setup External phones.
So whenever agent will login to campaign, he will get a call on his cell phone.
For outbound its working fine but i tried to make ingroup and made one Blended campaign,and logged in with one agent.
When dialing the DID, call comes to asterisk, but its not being passed to agent available.
I just want to know that is this feature is working in vicidial 2.0.4?
Please let me know.
i will be very thankful.
Thanks,
Arpit