Difference between Conferences & Vicidial Conferences

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Difference between Conferences & Vicidial Conferences

Postby konextu » Tue Nov 03, 2009 1:32 pm

Is there any difference? I have the default 50 conferences and 250 vicidial conferences. Would there be any reason to add more for 75 agents running 4 to 1 dialing with AMD?
konextu
 
Posts: 133
Joined: Tue Jan 20, 2009 2:08 pm
Location: Missouri

Postby mflorell » Tue Nov 03, 2009 5:41 pm

conferences are only used for leave-3-way, and in 2.0.5 I am not sure they are even used for that. 250 vicidial_conferences should be enough for 75 agents
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby konextu » Wed Nov 04, 2009 12:00 am

Ok thanks matt. I'm going to dig further but we keep having manual calls getting dropped around the 20 to 30 second mark... its way random so I think its the person being called hanging up.
konextu
 
Posts: 133
Joined: Tue Jan 20, 2009 2:08 pm
Location: Missouri


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 43 guests